Work instructions are usuallydepartment, machine, task, or product oriented and spell out how a job will be done. These instructions are the most detailed of the documentation hierarchy. A work instruction may be in the form of a detailed drawing, recipe, routing sheet, specific job functions, photograph, video, or simply a sample for comparison of conformity. The writing of a work instruction is best carried out by the employee who performs the task. The person knows the process and the problems encountered in that process. However, a documentation specialist may be needed to do the actual writing. This method also creates a pride of ownership in the document, making it more likely to be carried out. Additionally, employee participation helps to ensure that future improvements will be suggested. Not every taskrequires a work instruction. For example, you don’t need to tell a computer specialist to turn on the PC.
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21st Century Organizational Transformation 