Behavioral Observation

There are several steps;

• Conduct a preliminary assessment
• Specify problems
• Decide how many behaviors to record
• Decide who should collect data
• Decide when and where to record
• Train the observer
• Collect baseline data.

My Consultancy–Asif J. Mir - Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

Behavior and Organizational Strategies

A competency model can be an effective way of communicating to the workforce the values of the senior management and what people should focus on their own behavior. For example, a competency-based appraisal system helps to distinguish individuals with the characteristics that are required to build and maintain an organization’s values (teamwork, respect for individual innovation or initiative) from those who do not exhibit the behaviors that will support these values. In this way competency models can translate general messages about needed strategy and culture change into specifics. There are two principles that can be followed:

• Focus on the superior performers without making an assumption.
• Focus on what they do to perform the given role.

Following are various developed models that are used as a basis for selection, training, promotion and other issues related to human resources:

• Job Competence Assessment Method—this is developed using interviews and observations of outstanding and average performers to determine the competencies that differentiate between them in critical incidents.
• Modified Job Competence Assessment Method—this also identifies such behavioral differences, but to reduce costs, interviewees provide a written account of critical incidents.
• Generic Model Overlay Methods—organizations purchase an off-the-shelf generic competency model for a specific role or function.
• Customized Generic Model Methods—organizations use a tentative list of competencies that are identified internally to aid in their selection of a generic model and then validate it with the input of outstanding and average performers.
• Flexible Job Competency Model Methods—this seeks to identify the competencies that will be required to perform effectively under different conditions in the future.
• Systems Method—this demand reflecting on not only what exemplary performers  do now, or what they do overall, but also behaviors that may be important in the future.
• Accelerated Competency Systems Method—this places the focus on the competencies that specifically support the production of output, such as an organization’s products, services or information.

My Consultancy–Asif J. Mir - Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

Two-way HR Planning Process

Like other business strategies, human resource strategies are shaped through both top-down and bottom-up processes in an organization. A top-down processes provides the strategic context necessary for team and unit planning.

Through a focused company environmental assessment, it provides information on possible future trends and issues affecting  the business and influencing the shaping of plans and objectives. People close to the operating business may not readily take such a broad future view. It requires looking outside the company to external competitive practices, economic and social trends, and possible future conditions that may some day have an impact on the business.

A plan is strategic in character if it is focused on important issues raised in an environmental assessment. In today’s competitive organization, it is important that employees at all levels be attuned to external  forces and changes and to the strategic direction being taken to address them.

In a bottom-up approach, planning of human resource actions is a cumulative process. Instead of broad strategies being broken down into progressively greater detail, detailed strategies are aggregated and synthesized into  meaningful umbrella strategies. Each business unit or department is asked to identify the human resource issues of concern, taking into consideration the guidance of the long-term planning inputs. They are also asked to specific analyses, forecasts, and assessments regarding these issues. Specific action plans are selected and adopted. Both human resource staff and managers should participate in this effort.

My Consultancy–Asif J. Mir - Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

Incremental Change Analysis

Most business focuses on the current situation, with changes defined on an iterative, cumulative basis. In this context, issues represent problems or opportunities for change from the current situation. The gaps represent ways that a company may achieve or enhance a competitive edge.

The most common way to define issues is to assess the changes that are expected t occur. These are derived from either internal or external changes, intended by management or occurring as a result of uncontrolled forces (as in workforce changes). Issues are identified in the way that people normally think—incrementally from the present toward future.

In this process, managers identify and evaluate human resource issues by sorting through available strategic planning, competitive, and environmental information for evidence of changes having human resource implications and then define human resource issues that may be addressed. Such analysis may examine employee productivity issues, service quality, staffing surpluses or shortfalls, succession needs, skill requirements, utilization, costs, turnover/retention patterns, or employee attitudes.

Managers also obtain and consider perspectives of relevant constituents, such as other managers and employees, vendors, suppliers, and customers. Companies solicit inputs from managers at various levels through their participation in the planning process or through interviews, focus groups, or surveys with key managers. Many companies survey employees, either specifically for planning inputs or more broadly as an assessment of organizational climate and human resource practices. Companies may involve employees through interviews or focus groups to help define issues and alternative strategies. Some also interview or survey customers, contractors, and other business partners regarding human resource issues to be addressed.

Environmental scanning is used to identify prospective human resource issues deriving from changing external conditions. Scanning the many changes occurring in social, political, legislative, demographic, economic, technological and other areas yields a wide array of issues that may be considered.

My Consultancy–Asif J. Mir - Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

International Codes of Environmental Conduct

A number of business organizations have developed codes of environmental conduct. Among the most important ones are the following:

• International Chamber of Commerce (ICC): The ICC developed the Business Center for Sustainable Development, 16 principles that identify key elements of environmental leadership and call on companies to recognize environmental management as among their highest corporate priorities.
• Global Environmental Management Initiative (GEMI): A group of over 20 companies dedicated to fostering environmental excellence, GEMI developed several environmental self assessment programs, including one that helps firms assess their progress in meeting the goals of the Business Center for Sustainable Development.
• Keidanren: This major Japanese industry association has published a  Global Environmental Charter that sets out a code of environmental behavior that calls on its members to be “good corporate citizens.”
• Chemical Manufacturers Association (CMA): The U.S. based industry association developed Responsible Care: A Public Commitment, which commits its member-companies to a code of management practices, focusing on process safety, community awareness, pollution prevention, safe distribution, employee health and safety, and product stewardship. The group is working for the international adoption of these principles.
• CERES Principles: These are 10 voluntary standards developed by the Coalition of Environmentally Responsible economies that commit signatory firms to protection of the biosphere, sustainable use of natural resources, energy conservation, risk reduction, and other environmental goals.
• International Organization for Standards (ISO): ISO 14000 is a series of voluntary standards introduced in 1966 by the ISO, an international group based in Geneva, Switzerland, that permit companies to be certified as meeting global environmental performance standards.

My Consultancy–Asif J. Mir - Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

Demand for Labor

Once an assessment of the organization’s current human resources situation has been made and the future direction of the organization has been considered, a proposition of future human resource needs can be developed. It will be necessary to perform a year-by-year analysis for every significant job level and type. In effect, the result is a human resource inventory covering specified years into the future. These pro-forma inventories obviously must be comprehensive and therefore complex. Organizations usually require a diverse mix of people. That’s because employees are not perfectly substitutable for one another within an organization.

My Consultancy–Asif J. Mir - Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

Bid Decision-Making

Following tools and techniques are used:

1. Risk Assessment: Sellers must identify, analyze, and prioritize the risks associated with a potential project. Many world-class companies have developed practical risk assessment tools—surveys, checklists, models, and reports-containing both qualitative and quantitative information. Software programs are increasingly being developed to help managers assess risks.
2. Opportunity Assessment: Sellers must identify and analyze the opportunities that are potentially viable. Many successful companies have developed standard forms, surveys, checklists, or models to help managers assess opportunity.
3. Risk Management Team Process: Sound business management requires a solid understanding of risks and the methods to identify, analyze, and mitigate them. Successful companies follow a designated risk management team process, not just a best guess individual assessment.

My Consultancy–Asif J. Mir - Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

Conducting an Interview

Have a plan and follow it. You should devise and use a plan to guide the interview. Significant areas to cover include the candidate’s:

• College experiences
• Work experiences
• Goals and ambitions
• Reactions to job you are interviewing for
• Self assessments (by the candidate of his or her strengths and weaknesses)
• Outside activities

Follow your plan. Start with an open-ended questions for each topic—such as, “Could you tell me about what you did when you were in high school?” keep in mind that you are trying to elicit information about four main traits—intelligence, motivation, personality, and knowledge and experience. You can then accumulate the information as the person answers. You can follow up on particular areas that you want to pursue by asking questions like, “Could you elaborate on that, please?

My Consultancy–Asif J. Mir - Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

Flow of Communication Messages

• Despite computer manufacturers’ promises of the paperless office,  shipments of office paper have risen 51 percent.
• In less than 10 years, people in the US added almost 135 million information receivers—email addresses, cellular phones, fax machines, voice mailboxes, answering machines—up 265 percent.
• In one year, 11.9 billion messages were left on voice mailboxes.
• Even though people are clamoring  to get on the Internet, they are sending even more messages through the postal services, and they are talking on their telephones more than ever.

All companies can hold down costs and maximize the benefits of their communication activities if they just follow three simple guidelines:

1. Reduce the number of messages;
2. Speed up the preparation of messages;
3. Train the writers and speakers.

Even though you may ultimately receive training on the job, you can start mastering business communication skills right now. Begin with an honest assessment of where you stand. In the next few days, watch how you handle the communication situations that arise. Then in the months ahead, try to focus on building your competence in areas where you need the most work.

My Consultancy–Asif J. Mir - Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

Executive Recruitment

The value of understanding individual personality strengths and developmental areas through the assistance of personality assessment inventories has been especially important in choosing business leaders and senior executives. Executives search firms have long valued the importance of choosing not only the most intelligent candidate with a strategic business sense and proven experience, but one who also possessed the necessary personality traits and leadership competences to operate effectively within an organization’s culture. It was, and is, accepted knowledge that personality plays a critical role in the cultural fit of an incoming senior executive into a new organization. Consideration of personality traits takes on even greater importance when an executive is being chosen to change the direction or culture of the organization.

My Consultancy–Asif J. Mir - Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.