23 Mar 2010
in Preparing for Implementation
Tags: absence, agent, Analysis, anticipate, assessment, assure, attention, basic, between, blueprint, change, clarity, commitment, communication, concrete, context, contribute, control, design, direction, effective, effort, enhance, episode, expectation, extensive, fact, helpful, Implementation, intent, need, objective, obstacle, operation, overlap, parameter, participant, participation, phase, plan, possible, Prepare, provide, residue, Resource, smooth, specific, Structure, system, transition, understand, work
The best participation for smooth and effective implementation is through work on the first phases of the change effort together with extensive communication among all participants about the intent and the direction of the change effort. Assuring that all participants know the expectations and parameters of the change episode enhances clarity and control. Concrete and specific objectives, planned design and structure, and resource commitments provide the basic blueprint for implementation.
Also helpful in preparing for implementation is attention to two facts of the context: change residue and overlap between planning and implementing systems. The change agent will find analysis of residue help in anticipating possible obstacles to the transition from planning to operation. Assessment of overlap—or the absence of it—will contribute to understanding communication needs.
My Consultancy–Asif J. Mir - Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.
03 May 2009
in Customer Value Action Items
Tags: action, analyze, appropriate, ask, blueprint, business, company, consider, current, currently, Customer, cycle, decline, describe, differ, drive-through, explain, functional, improvement, item, longer, lunch, manager, Marketing, model, notice, process, queue, quick-serve, quotation, relationship, restaurant, review, situation, statement, steadily, suppose, tool, Value, view, window
- Describe the relationship between process and value;
- How does the process view differ from the functional view?
- Explain how you would use the marketing cycle and process model to analyze your current business situation.
- What quotations would you ask if your company was currently under-doing a review of its processes?
- What is a value statement? See if you can describe your firm’s value statement.
- What is service blueprinting and when is it appropriate to use?
- Suppose you are the manager of a quick-serve restaurant and you begin to notice that your lunch business is steadily declining. Moreover, you notice that customers are queuing up longer at the drive-through window. Which of the process improvement tools would you consider using, and why?
My Cosultancy–Asif J. Mir - Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, Line of Sight