Customer Value Checklist

  1. Who is your customer?
  2. How does your customer experience value?
  3. What is unique about your value proposition?
  4. Are you competing primarily on price or value?
  5. Do you design products and services that deliver the desired value?
  6. Do you design effective sales and service channels?
  7. Do you recruit and equip employees to deliver and increase customer value?
  8. What are you willing to do to deliver better value?
  9. How have you added value to customers of late?

10.  Do you refine and measure the value proposition to ensure customer loyalty and retention?

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

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