- Do you know the objectives of your customers (and their customers)?
- Is your service offer designed with the customer in mind?
- Are your internal systems (ordering, billing, shipping, computers, financial, etc.), geared toward how the customers prefer doing business with you?
- Do you constantly measure customer satisfaction?
- Do you continually meet with your customers to determine their needs today and tomorrow?
- How is value created, delivered, monitored, and maximized in your organization?
My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.
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