Questioning and Listening

Questioning skills are used to obtain in-depth information about the situation, problems and needs of the other person, resulting in information obtained from the customer.

Listening skills are used to discover what your customer needs and expects from you and your company. While listening is a separate skill, it is also a critical umbrella skill for all of the customer-focused selling skills, resulting in your understanding of customer needs and feelings.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

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