Outstanding Credit Culture

Just as individuals need a set of values (virtues) to guide their actions, systems should be designed to have a set of attributes which optimize their performance towards the goals. In this regard, the credit culture should have seven fundamental virtues:

  1. Provide fundamental insight to help clients achieve their economic goals and solve their financial problems.
  2. Responsive: the client deserves an answer as quickly as possible, even when the answer is no.
  3. Flexible (creative): commit to finding better ways to meet the client’s financial needs.
  4. Reliable: select clients as long-term partners and treat accordingly.
  5. Manage risk with agreed upon limits. Clients do not want to fail financially, and you should want a bad loan.
  6. Ensure an appropriate economic return to the firm for risk taken. The higher the risk, the higher the return the lower the risk, the lower the return. This is the expression of justice.
  7. Create a “premium” for service delivery. The concept is to provide superior value to the client through outstanding service quality.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

 

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