Customer-Oriented Companies

How do companies become market oriented? It begins with the business culture. Consider top management’s values, employees, inter-departmental dynamics, organizational systems, and response to the environment. A dual emphasis on the customer (satisfy/delight the buyer) and on the competition  is needed, as well as  a long-term view. The Japanese are known for long-term marketing plans, which often will outlive the executives in the company sculpting the strategy.

Recognizing that today’s customers are quite smart and sophisticated, and they are looking for companies that: 1) create maximum value for them based on their needs and wants, and 2) demonstrate that they value their business.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

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