Relationship Determination

Find out the strength of relationship between customer voices and technical requirements. Technical requirements are taken one by one and analyzed with each of customer voices by asking “By working on this technical requirement will it be possible to satisfy this voice of the customers.” The decisions are recorded in the center of the matrix using symbols: Triangle = Strong Relationship, Single Circle = Moderate Relationship, Square = Weak Relationship.

The relationship column is then reviewed to see if there are any customer requirements with no relationship symbols or only weak symbols.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit, and my Lectures.

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