Retailing implies activities involved in the sale of goods and services to the consumers for their personal, family and household use. That’s about marketing activities designed to provide satisfaction to the final consumer and profitability maintain these customers through a program of continuous quality improvement. The scope of retailing, therefore, is defined as activities aimed at satisfying the final consumer profitability. This win-win situation is achieved through different activities the retailers provide both to the consumers as well as the manufacturers.

While the basic objective of retailing would remain the same in all countries, the retail environment in developed countries would be vastly different, and hence not conducive to adopting similar marketing practices.

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