Inspect Products at the Right Time


Inspections used to be left until the later stages of the process – often just before the finished products were delivered to customers. As there was more chance of a product being faulty by the end of the process, all defects could be found in one big, final inspection. But the longer a unit is in a process, the more time and money is spent on it – so it makes sense to find faults as early as possible before any more money is wasted by working on a defective unit. It is better for a baker to find bad eggs when they arrive at the bakery, rather than use the eggs and then scrap the finished cakes.

Your first quality control inspections should come at the beginning of the process, testing materials as they arrive from suppliers – and there is a strong case for inspections within suppliers’ own operations. Then you should have inspections all the way through the process to the completion of the final product and its delivery to customers. Some particularly important places for insperctions are:

  • On raw materials when they arrive;
  • At regular intervals during the process;
  • Before high-cost operations;
  • Before irreversible operations, like firing pottery;
  • Before operations that might hide defects, like painting;
  • When production is complete;
  • Before shipping to customers.

This may seem like a lot of inspections, but remember that most of them are done by people working on the process. Quality at source means that the products are not taken away for testing in some remote laboratory, but are checked at each step before being passed on the next step.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, Line of Sight

Sales Call Reports


When the members of a sales staff are spread out over a large geographic area, sales call reports are a critical components of a sales manager’s efforts to keep a finger on the pulse of what is going on in the territory.

It is critical for both sales and management to have a finger on the pulse on the business. This means knowing where the business is and where it isn’t, and being able to analyze the situation by product, by geography, and by timing. This allows everyone to do a better job at sales planning.

There are, of course, a variety of means by which a sales call report can be delivered to a sales manager. Sales reports that are submitted by mail often do not arrive on a timely enough basis to allow them to be as useful as they should be. Every sales manager will, from time to time, discover in a sales call report a situation that requires, in the manager’s judgment, immediate attention.

The electronic mail component of a sales automation system is completely portable. Sales force automation allows a salesperson with a notebook computer to communicate with a similarly equipped sales manager anytime, anyplace. Better still Black Berry handsets with GPRS connection is the best solution.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, Line of Sight

Next Newer Entries