Deming’s Service Quality Principles


  1. Maintain a constancy of purpose
  2. Adopt the new philosophy
  3. Cease dependence on mass inspection
  4. End the practice of awarding business on the basis of price alone
  5. Improve constantly and forever the system of production and service
  6. Institute training
  7. Institute leadership
  8. Drive out fear
  9. Break down barriers among staff
  10. Eliminate slogans, exhortations, and targets
  11. Eliminate work quotas
  12. Remove barriers to pride of workmanship
  13. Institute a vigorous program of education and self-improvement
  14. Put everyone to work on the transformation.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

Resource Dependence Theory


This is the theory that argues that the goal of an organization is to minimize its dependence on other organizations for the supply of scarce resources in its environment and to find ways of influencing them to make resources available. Thus an organization must simultaneously manage two aspects of its resource dependence: 1) it has to exert influence over organizations so that it can obtain resources, and 2) it must respond to the needs and demands of other organizations in its environment.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

 

Dependence on the Market


Firms with a high dependency on a market in which a competitive action is taken are more likely to respond to that action. For example, firms with a large amount of their total sales from one industry are more likely to respond to a particular competitive action taken in that industry than is a firm with businesses in a multiple industries (e.g., a conglomerate). Thus, if the type of action taken has a major effect on them, firms are likely to respond, regardless of whether the action is strategic or tactical.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, Line of Sight

Knowledge about Markets


Within the vast, diverse, and changing market no product is consumed at the same rate everywhere. Therefore, every national advertiser—the one whose product is distributed throughout the country as well as the one whose product is confined to particular regions—must view the market as an aggregate of many individual market areas, each of which is different from the next. Some markets are fertile and can be cultivated profitably. Others are barren and should not be cultivated at all.

The purpose of market analysis is to locate the fertile markets and estimate their sales potential. With this information the advertiser can then distribute effort among various market areas in proportion to their relative sales potentially and thereby maximizes the return on advertising investment.

In analyzing markets and market potentials, great dependence is placed on statistical data collected by the government. It is important that such data be precisely defined so that users will know what they mean and can thus make reliable comparisons when data are applied to different markets.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please contact www.asifjmir.com, Line of Sight