Integrating New Services


Because of the nature of services—they are processes, typically delivered at least in part by people, consumed and produced simultaneously—any new service introduction willaffect the existing systems and services. Unlike when a manufacturer adds a new product to its production facility, new service introductions are frequently visible to customers and may even require their participation. Explicit recognition of these potential impacts, and planning for the integration of people, processes, and physical evidence, will encourage success. This recognition will help in both (1) deciding which projects to pursue—sometimes the disruptive effect on existing system is too great to warrant the investment—and, (2) knowing how to proceed with implementation—what elements of existing processes, people, and physical facilities will need to be adjusted, added or changed.

 

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, Line of Sight

Transformational Leadership


Transformational leadership is a process that changes and transforms individuals. It is concerned with emotions, values, ethics, standards, and long-term goals, and includes assessing followers’ motives, satisfying their needs, and treating them as full human beings. Transformational leadership involves an exceptional form of influence that moves followers to accomplish more than what is usually expected of them. It is a process that often incorporates charismatic and visionary leadership.

Transformational leadership gives more attention to the charismatic and effective elements of leadership

An encompassing approach, transformational leadership can be used to describe a wide range of leadership, from very specific attempts to influence followers on a one-to-one level to very broad attempts to influence whole organizations and even entire cultures. Although the transformational leader plays a pivotal role in precipitating change, followers and leaders are inextricably bound together in the transformational process.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please contact http://www.asifjmir.com