Management as People


In small businesses, management is you. For the corner newsstand, management is probably the owner, who is also the personnel and in a sense, the whole organization. But in large businesses there are many managers with many different types of responsibilities. In these organizations managers can be classified in two ways: 1) by their level—top, middle, first-line—and 2) by their responsibilities—functional and general.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

Levels of Management


Many organizations have multiple levels of management—top management, middle management, and first-line, or supervisory management. These levels form a pyramid. There are generally more middle managers than top managers, and still more first-line managers. Very small organizations may have only one manager (typically, the owner), who assumes the responsibilities of all three levels. Large businesses have many managers at each level to coordinate the use of the organization’s resources. Managers at all three levels perform all five management functions, but the amount of time they spend on each function varies.

Top Management: in business top managers include the president and other top executives, such as the chief executive officer (CEO), chief financial officer (CFO), and chief operations officer (COO), who have overall responsibility for the organization. Top managers spend most of their time planning. They make the organization’s strategic decisions, decisions that focus on an overall scheme or key idea for using resources to take advantage of opportunities. They decide whether to add products, acquire companies, sell unprofitable business segments, and move into foreign markets. Top managers also represent their company to the public and to government regulators.

Middle Management: Rather than making strategic decisions about the whole organization, middle managers are responsible for tactical planning that will implement the general guidelines established by top management. Thus, their responsibility is more narrowly focused than that of top managers. Middle managers are involved in the specific operations of the organization and spend more time organizing than other managers. In business, plant managers, division managers, and department managers make up middle management.

First-line Management: Most people get their first managerial experience in first-line managers, who supervise workers and the daily operations of the organization. They are responsible for implementing the plans established by middle management and directing workers’ daily performance on the job. They spend most of their time directing and controlling. Common titles for first-line management are foreman, supervisor, and office manager.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

Technical Expertise


Managers need technical expertise, the specialized knowledge and training needed to perform jobs that are related to their area of management. Accounting managers need to be able to perform accounting jobs, and production managers need to be able to perform production jobs. Although a production manager may not actually perform a job, he or she needs technical expertise to train employees, answer questions, provide guidance, and solve problems. Technical skills are most needed by first-line managers and least critical to top-level managers.

Today, most organizations rely on computers to perform routine data processing, simplify complex calculations, organize and maintain vast amounts of information, and help managers make sound decisions. For this reason, many managers have found computer expertise to be a valuable skill. For the manager of the 21st century, such expertise will be critical.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

Make Skills Transfer Easy


Make it easy to transfer new skills and behavior from the training site to the job site:

  1. maximize the similiarity between the training situation and the work situation.
  2. provide adequate practice.
  3. label or identify each feature of the machine and/or step in the process.
  4. direct the trainees’ attention, to important aspects of the job. For example, if you’re training customer service representatives how to handle incoming calls, first explain the different types of calls they will encounter and how to recognize such calls.
  5. provide “heads up,” prepatory information. For example, trainee learning to become first-line supervisors often face stressful conditions, high workload, and difficult subordinates back on the job. Studies suggest you can reduce the negative impact of such events by letting trainees know they might happen.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, Line of Sight