Functions of Goals

Goals have multiple functions. They are general guides or beacons for the change episode. They provide brief statements of the intended area of intervention.and in a political sense, abstract goal statements provide the umbrella under which individuals, groups, organizations, and interests holding diverse views can be mobilized to support activities in a general intervention area. Goals do not address the why (rationale) or how (methods) questions of change efforts.

 Goals should therefore describe the major directions of the change effort, be concise and clear to ensure comprehension by the intended audience, and be likely to elicit a positive response. Thus, content, clarity, and political attractiveness guide goal selection and formulation. The change agent needs to identify the parties and interests that must be involved, understand how each will react to various formulations, and tailor the statements to obtain approval of the necessary parties. The change agent often uses negotiating skills in helping the initiators, targets, clients, planners, and implementors to reach agreement on the goals of the change episode. Successive drafts may be circulated among the various participants until a version captures a direction acceptable to all parties.

 Goal statements are vital in the public debate about human service interventions. Goal statements are the public banners under which competing interests attempt to mobilize support the change efforts. Interest groups invoke strongly held values in their goal statements.

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