Elaboration


Taking an idea or a thing and bending and stretching it in interesting ways is elaborative ability. Management is full of tools and techniques. Each of these is an elaboration of an insight. The idea that if management gets vital information about the performance and operations of the organization, then remedial action can be faster has led to computerized management information systems, which can be highly elaborate, with periodic reports running into dozens of pages. The idea that money is a motivator of effort has led to all sorts of elaborative incentive systems. The idea that in a market economy the customer is the king has led to all sorts of market research models to find out what the customer wants and what he or she is willing to pay for it.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

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Service Culture


Any policy, procedure, aspect, action, or inaction of an organization contributes to the service culture. This includes employee appearance, the way employees interact with customers, and their knowledge, skill and attitude levels. It also encompasses the physical appearance of the organization’s facility, equipment, and any other aspect of  the organization with which the customer comes into contact.

Service culture has following elements:

  • Service philosophy:  Direction or vision of the organization that gives you day-to-day interactions with the customer.
  • Employee roles and expectations: Specific communications or measures that indicate what is expected of you in customer interactions and define how your performance will be evaluated.
  • Policies and procedures: Guidelines that define how various situations or transactions will be handled. These can help or hinder service delivery depending on your flexibility in interpreting and applying them.
  • Management support: Availability of management to answer questions and assist you in customer interactions, when necessary.
  • Motivators and rewards: Monetary, material items or feedback that prompts you to continue to deliver service and perform at a high level.
  • Training: Instruction or information provided through a variety of techniques that teach knowledge or skills, or attempt to influence your attitude toward excellent service delivery

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

Polish, Don’t Reshape


Great risk takers and leaders are unique. In fact, that is precisely the key to their prowess: they have built on their own special combination of strengths. They know their pluses and their minuses, but they have elected to build on the positive side of the equation. They don’t try to copy others or attempt to be what they aren’t. they make the most of what they have, what they know, what they do best, and who they are.

Lee Iacocca is a case in point. When he took over Chrysler he had to orchestrate the biggest bailout in US economic history, which included incredibly detailed financing. Yet he didn’t try to be what he was not, a financial genius and number cruncher. Through it all Iacocca remained Iacocca. A great communicator, motivator, and marketer, these strengths had been the keys to his success, and utilizing them in this very trying situation enabled him to succeed.

The real doers share one trait: they build on their strengths. They don’t try to be what they are not; they remain true to who they are. They don’t imitate, clone, or copy, someone else. Knowing their strengths and weaknesses, they choose to polish, not reshape, the stone. You’ll be better at being yourself than at being anyone else.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please contact www.asifjmir.com, Line of Sight