Failure Mode and Effect Analysis (FMEA)


“It is always better to be prepared and prevent rather than to repair and repent.” This is a quotation which emphasizes preventive techniques.

World is ever changing. People went better from good and best from better. Industry people have also begun to think of different approaches to satisfy the customer. They have now come to the stage of finding out the methods to prevent a problem rather than ‘finding out a solution to a problem’ and finding out methods to eliminate waste from monitoring of waste.

Failure mode and effect analysis is one of the tools of total quality management which helps in finding out the possible failure modes of a design, product, process or service and setting up ways to prevent their occurrence.

FMEA is a proactive tool which is used to foresee the probable failures that can occur at a later stage. This forces one to analyze critically each and every process with the sole aim of identifying problems that may emerge.

  • A failure mode and effect analysis is an engineering technique used to define, identify and eliminate known and/or potential failures, problems, errors and so on from the system, design, process and/or service before they reach the customer.
  • The FMEA will identify corrective actions required to prevent failures from reaching the customer, thereby assuring the highest durability, quality and reliability possible in a product or service.

FMEA involves:

  • Identifying known and potential failure mode;
  • Identifying cause and effect of each failure mode;
  • Prioritizing the failure mode according to Risk Priority Number;
  • Finding out preventive action for failure mode.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, Line of Sight

Advertisements

Enthusiasm in Action


Make no mistake: The more closely a person can identify with the end result of his work, the more enthusiastic and productive the individual will be.

 A person who owns a large furniture factory takes enormous pride in his people. And they are mighty proud of him, too. He is a master in helping his personnel identify with what his company does. It is a powerful enthusiasm builder.

 “Take my truck drivers,” he explained. “They work very hard, never complain, and take more than their share of risks. Our drivers identify with their work. When they deliver a load – maybe two thousand miles away – they sign all documents, ‘delivered with pride by ________________.’ Signing their names makes them think, ‘I did it. I delivered this load with my skill, cauition, and hard work.’ When they phone the office to let us know they’ve made it, they always begin with, ‘This is ______________. Mission accomplished!’

 But employee identification doesn’t stop there, a team of three to five employees finish off and inspect each piece of furniture. And their names appear on a neat label. This gives them pride and it sure helps sell the furniture when customers know human beings – not machines – put it together.

 Even secretaries in his plant are identified with the letters, reports, price quotations (everything that is typed) not by initial (no one knows people’s initials) but by name.

 Identification with work done is focusing on the big, the important, and it is enthusiasm in action.

 My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, Line of Sight

Customer Value Action Items


  1. Describe the relationship between process and value;
  2. How does the process view differ from the functional view?
  3. Explain how you would use the marketing cycle and process model to analyze your current business situation.
  4. What quotations would you ask if your company was currently under-doing a review of its processes?
  5. What is a value statement? See if you can describe your firm’s value statement.
  6. What is service blueprinting and when is it appropriate to use?
  7. Suppose you are the manager of a quick-serve restaurant and you begin to notice that your lunch business is steadily declining. Moreover, you notice that customers are queuing up longer at the drive-through window. Which of the process improvement tools would you consider using, and why?

 My Cosultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, Line of Sight