Reinventing Leadership


Many people in today’s organizations are pretty miserable. Unhappy people don’t produce quality services and products. At some level, each one of us knows that. Yet, many leaders and managers have given up. They’ve accepted the idea that employees work forty hours a week only so they can do what they want to do on the weekend. That must be changed, and it can be changed. The realities of the deteriorating social fabric demand that we return self-esteem to workers. The realities of national and global competition demand that leaders start making a difference in their corporations—a difference that truly makes a difference.

There are better ways to run corporations than the old, autocratic, dehumanizing ways. Not only must we implement these better ways; we have to sustain them. You can’t do it with your eyes, head or heart closed. But it’s very simple stuff, and it’s very, very powerful.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

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Context for Reinventing the Corporation


  1. The shift in strategic resource from an individual to an information society;
  2. The coming seller’s market and the new competition for the best employees;
  3. The whittling away of middle management;
  4. The continuing entrepreneurial revolution;
  5. The emergence of the new variegated work force;
  6. The demographic revolution of working women;
  7. The growing use of intuition and vision;
  8. The mismatch between our education system and the needs of the new information society;
  9. The rising importance of corporate health issues.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

Fit for Purpose


In the context of organizations, being good or moral is not always the most profitable way forward. Organizations can succeed by short-circuiting the road to morally attuned relationship effectiveness.

People may never get a second chance to make a first impression, but this is not the case for organizations. Organizations can reinvent themselves repeatedly in a way that people can’t legally get away with.

People are for life, organizations are for as long as need be. Organizations that over-engineer their working culture fail just as fast and just as surely as those that cut too many corners. Organizations can only afford to be fit for the purpose they are designed for—no better no worse. Choosing the right working culture is therefore the big issue for organizations.

But when it comes to being focused, the picture is slightly different. While there isn’t an automatic choice in terms of working culture, there is a natural choice when it comes to focus – being more focused reduces waste and increases profit.

If developing the right working culture is the big issue for organizations, being tightly focused is the big task.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

 

Fit for Purpose


In the context of organizations, being good or moral is not always the most profitable way forward. Organizations can succeed by short-circuiting the road to morally attuned relationship effectiveness.

People may never get a second chance to make a first impression, but this is not the case for organizations. Organizations can reinvent themselves repeatedly in a way that people can’t legally get away with.

People are for life, organizations are for as long as need be. Organizations that over-engineer their working culture fail just as fast and just as surely as those that cut too many corners. Organizations can only afford to be fit for the purpose they are designed for—no better no worse. Choosing the right working culture is therefore the big issue for organizations.

But when it comes to being focused, the picture is slightly different. While there isn’t an automatic choice in terms of working culture, there is a natural choice when it comes to focus – being more focused reduces waste and increases profit.

If developing the right working culture is the big issue for organizations, being tightly focused is the big task.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

 

Knowledge Management: Sharing What is Known


One by one, employees learn what they need to know and develop areas of expertise that are called on when needed to perform a certain job. However, there are occasions in which somebody in an organization requires special expertise but doesn’t know how to find it within the company. When this occurs, the company may waste time and money by “reinventing the wheel,” developing expertise that already exists (if they only knew where to find it). In other cases, if the necessary expertise is not tapped or new expertise is not developed, then either something will get done improperly or it will not get done at all.

Acknowledging this situation, in recent years many companies have instituted what is known as knowledgement management programs. Knowledge management is defined as the process of gathering, organizing, and sharing a company’s information and knowledge assets. Typically, knowledgement programs involve using technology to establish repository databases and retreival systems. These are ways of using computers to sort through and identify the areas of expertise represented in the company—that is, its intellectual capital. But don’t misunderstand: Knowledgement relies on human skills for success. Computers merely organize what those skills are and where in the company they may be found. One-third of all companies and 80 percent of large multinational enterprises already have a knowledge management system in place, and most others expect to implement in the near future.

It’s important to note that simply having a knowledge management program does not ensure success. Employees also must use it, but too often they don’t. this is called knowing-doing gap—the tendency for employees to refrain from using the knowledge that’s available to them in the company, leading to poor performance. Although there are many possible reasons for not using a knowledge management system, the most dominant is the tendency for employees to be afraid of expressing their ideas (for fear of giving people in other parts of the company an advantage over them) or of seeking ideas from others (for fear of admitting that they don’t know something). Obviously, for knowledgement to be effective people in the company have to be willing to both donate and receive information. To ensure that their company’s knowledge resources are put to use, execuitives put various incentives in place to encourage the company’s many experts to add their expertise to the database and to encourage employees to use others’ expertise contained in the database. Given the success of the company’s system, it’s apparent that the knowing-doing gap may not be found in the company. In fact, on the heels of its success, similar systems need to be introduced in the company’s sales reps and its research and development unit.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, Line of Sight

Public Management


There will be absolutely changed conditions under which public managers will operate in the future, some of the areas of knowledge, skills, and attitudes that they will be required to possess, and some of the pathways public managers might explore in order to move toward the future.

There will be an extraordinary explosion of new knowledge and technological innovations, especially in the areas of information sciences, genetics, materials, instrumentation, automation, and space. Our public managers will wade into an age of extraordinary technological change and have to accommodate themselves and the institutions to dramatically different bodies of knowledge and technological innovations.

They will not only have to cope with and employ their expanded knowledge and technological capacity, they will have to learn to use this knowledge and technological capacity for the benefit of society. In the technological world of the future, there will be even greater temptations for them to be captured by technology, to fall prey to “technological imperative,” and to allow rational technical interests to supercede human concerns and those of values. Finding ways of employing advanced technologies so as to enhance rather than restrict their capacity for leadership, creativity, and personal responsibility will be a serious challenge.

In the future, knowledge and information will prevail. And if information is power, then those who have information will indeed have power. But who will have information? Information will be increasingly centralized, controlled and marketed through traditional economic and political processes. It will be widely distributed throughout society, so that increasing rather than decreasing numbers of people will have information and in turn have power. Such a possibility will lead to “the twilight of hierarchy,” to be inevitable.

Combining these issues, we can safely predict that the knowledge or information that our public managers will be able to access will be tremendous, to the point that the quantity of information will no longer be the most important issue. Rather the key question will be how to organize this information for human purposes. This means that public administration will have to learn to organize information in a fashion that will facilitate the pursuit of important public purposes. The great challenge will be to organize information so that we can enhance the process of democratic decision-making, of consensus building, and of dialogue and deliberation.

There’s no question that we will have the capacity to organize information for dramatic new public purposes, to restructure our structures of governance in dramatic ways. But what will our choices be? Imagine a computer in Islamabad that could reach out into every home, so that on any occasion that a major policy decision was required, an appropriate message could go out to all the citizens and their answers could guide public policy – a process that would approximate pure democracy.

The globalization of society is obvious today, though in twenty-five years or so, we may experience trans-globalization or beyond, as the frontiers of the oceans and space are extended even further. Already we are thinking more in global terms. However, our managers are still thinking in terms of traditional institutions operating in a new global context. They are not yet asking how they reconfigure businesses and governments so as to carry out a global vision. How do they encourage businesses and governments to assume global responsibilities rather than those defined in terms of one’s own self interest? For example, how can developing countries move toward sustainable development and environmental justice on a global basis?

One obvious casualty of the global age may be the nation-state, replaced not necessarily by a new global or interplanetary federation but possibly by new forms of governance far beyond those we can imagine today.

In future our public administration should know the importance of “responsibilities” rather than “functions” of government. While a large part of the current worldwide debate over privatization or outsourcing speaks to the question of which “functions” belong where, the new debate will necessarily focus on public responsibilities and speak in a language of ethics, citizenship and the public interest.

In reinvented government or the new public management, customers shall replace citizens – or, to put it differently, the integrative role of citizenship has been reduced to the narrow self-interest of customership – in government as in business.

Indeed, we think the job of all public managers will increasingly be more than directing or managing our public organizations. It will be not merely “steering” or “rowing” but “building the boat.” The new public manager will construct networks of varied interests that can work effectively to solve public problems. In doing so, it will be the job of the public administrator to promote pluralism, to create opportunities for constructive dissent, to preserve that which is distinctive about individuals and groups, and to provide an opportunity for diverse groups to share in establishing future directions for the community. The administrator will play a substantial role in diminishing polarization, teaching diversity and respect, building coalitions, resolving disputes, negotiating and mediating. The work of the top public managers will thus be – to build community.

There are two broad areas that public managers will need to explore in order to fashion a response to the trends. These emerging trends will turn public management both “inside-out” and “upside-down.” Public management will be turned “inside-out” as the largely internal focus of management in the past is replaced by an external focus, specifically a focus on citizens and citizenship. Public management will be turned “upside-down” as the traditional top-down orientation of the field is replaced – not necessarily by a bottom-up approach, but by a system of shared leadership.

In the past public administration has been largely focused on what happens within the public bureaucracy. The future will require that it dramatically refocus its attention on the world outside, particularly the world of citizens and citizenship.

My Consultancy–Asif J. Mir Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please contact www.asifjmir.com, Line of Sight