Spoken Words


Spoken words are like smoke in the wind. They disappear quickly from the mind and memory. You must make people see your spoken words as well as hear them. Word pictures stay in the minds of your listeners. They may forget the words themselves, but they’ll remember visual imagery and identify with you and your objectives. The sentence, ‘Spoken words are like smoke in the wind’ is a perfect example. It creates a picture in your mind. Telling stories almost always include word pictures.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

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Perception


Perception is the set of processes by which an individual becomes aware of and interprets information about the environment. A general discussion of behavioral concepts and processes might identify perception as a single process, but perception actually consists of several distinct processes. Moreover, in perceiving  we receive information in many guises, from spoken words or visual images to movements and forms. Through the perceptual processes, the receiver assimilates the varied types of incoming information for the purpose of interpreting it.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

Generating Meaningful Response from Customers


To generate meaningful response from customers, you must be conscious of the following points:

  1. Avoid Criticism: Don’t appear critical in the way you ask questions. Nonverbal messages delivered via tone or body language can change the meaning of your spoken words from positive to negative.
  2. Ask only positively phrased questions: You can ask for the same information in different ways, some more positive than others.
  3. Ask direct questions: You generally get what you ask for. Therefore, being very specific with your request for information can often result in more useful information. It can also save time and effort.
  4. Ask customers what you can do to better serve them: There is no better or easier way to find out what customers want and expect than to ask. They will appreciate it and you’ll do a better job serving them.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

 

Learn the Language


If you are going to spend a year or more in a country—definitely, absolutely, do your utmost to learn the language. It will make a tremendous difference to your state of mind. Ability to understand the local language seems to play a major role in adjustment to culture shock and personal success in a foreign world.

It is not clear why speaking the language makes such a big difference, but it does. Obviously it makes getting around a lot easier. In hundreds of moments of struggling to get something done, from shopping to household repairs to getting directions, just knowing some of the language removes huge portions of aggravation and helps you gain a sense of safety and self-assurance. When people around you are babbling away in a foreign language, you become vaguely insecure and feel isolated. Knowing the language gives you a sense of mastery in situations where you may feel vulnerable.

The more process of learning the language gets you more in tune with the culture, and breaks the ice, putting you in the right frame of mind to adjust. In some places, speaking a second language is important to enhance your image as a well-bred, educated person—you may be somewhat better off if the language you learn is not the language spoken in the country.

The frequent traveler should think about learning languages too, of course, depending on the amount of travel and bilingualism of the business community. Speaking a language fluently can permit you to attain levels of relationship and business advantage unattainably by someone who doesn’t.

Fluency in the language will allow the traveler into otherwise exclusive realms of local business. The process of negotiation often depends on behind-the-scenes information flow.

Learning the language is no substitute for learning the culture and appropriate behavior. People who are fluent in a language but not sensitive to the culture can make worse mistakes, perhaps because the local experts more of them. And there are dangers in speaking a language if you are not competent in it. Not knowing the nuances of words or being careless with intonations, you might say things you don’t mean. In most languages, some common words have extremely vulgar meanings if pronounced incorrectly. Or you may hear unintended meanings.

If you don’t speak the language well, it is best to reveal that you have made the effort to learn—but then rely on English or an interpreter. Experts advise that is generally best to speak the language for socializing and daily activities, but not when transacting business. As a rule of thumb, if you are not fluent and your foreign counterpart does not speak fluent English, always transact business with an interpreter. Traders who meet frequently with foreigners say that while English is the business language around the world, buyers are far more comfortable talking in their native language, and even if they can speak English, it is often better to have an interpreter. They don’t have to struggle so hard, and it puts them at ease.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

Job Analysis and the Changing World of Work


Globalization, quality initiatives, telecommunicating, and teams, for example, are requiring organizations to rethink the components of their jobs. When jobs are designed around individuals, job descriptions frequently clarify employee roles. Jobs today frequently go beyond the individual, however, requiring the activities and collaboration of a team.

To be effective, teams need to be flexible and continually making adjustments. Effective work teams require competent individuals. Team members must have the relevant technical skills and abilities to achieve the desired corporate goals and the personal characteristics required to achieve excellence while working well with others. . these same individuals must also be capable of readjusting their work skills—called job-morphing—to fit the needs of the team. Not everyone who is technically competent has the skills to work well as a team member. Accordingly, employment planning requires finding team members who possess both technical and interpersonal skills. As such, team members must have excellent communication skills. Team members must be able to convey messages among each other in a form that is readily and clearly understood. This includes nonverbal as well as spoken messages. Good communication is also characterized by a healthy dose of feedback from team members and management. This helps to guide team members and to correct misunderstandings. Team members must be able to quickly and efficiently share ideas and feelings.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, Line of Sight

Assessing Current Human Resources


Assessing current human resources begins by developing a profile of the organization’s current employees. This is an internal analysis that includes information about the workers and the skills they currently possess. In an era of sophisticated computer systems, it is not too difficult for most organizations to generate an effective and detailed human resources inventory report. The input to this report would be derived from forms completed by employees and then checked by supervisors. Such reports would include a complete list of all employees by name, education, training, prior employment, current position, performance ratings, salary level, languages spoken, capabilities, and specialized skills. For example, if internal translators were needed for suppliers, or employee assistance, a contact list could be developed.

 From a planning viewpoint, this input is valuable in determining what skills are currently available in the organization. The inventory serves as a guide for supporting new organizational pursuits or in altering the organization’s strategic direction. This report also has value in other HRM activities, such as selecting individuals for training and development, promotion, and transfers. The completed profile of the human resources inventory can also provide crucial information for identifying current or future threats to the organization’s ability to successfully meets its goals. For example, the organization can use the information from the inventory to identify specific variables that may have a particular relationship to training needs, productivity improvements, and succession planning. A characteristic like technical obsolescence, or workers, who are not trained to function with new computer requirements, can, if it begins to permeate the entire organization, adversely affect the organization’s performance.

 My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, Line of Sight

Planning your Slide Presentation


Great slide presentations are visual experiences backed by audio to enhance the drama and make important points. Most slide presentations are audio presentations, in which the spoken word is backed or reinforced by a visual display. There is a big difference between those two approaches.

For business meetings, most managers work out the text of their remarks, then compose slides to fit those remarks by illustrating main points or clarifying concepts. This puts the person doing the presentation into the foreground, and the slides projected onto the screen in the background. There is nothing wrong with this approach, except the final product isn’t imaginative and tends to become dull after a few minutes.

If this is the use to which you wish to put slides, the overhead projector is probably a better choice. Especially if the material on the slides consists of numbers, graphs, tables, or words.

Good slide presentations are more visual than verbal. Or, at the least, the audio portion of the presentation is enhanced by the visuals projected onto the screen.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, Line of Sight

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