Policies that Empower


Policies communicate guidelines to decisions. They are designed to control decisions while defining allowable discretion within which operational personnel can execute business activities. They do this in several ways:

  1. Policies establish indirect control over independent action by clearly stating how things are to be done now. By defining discretion, policies in effect control decisions yet empower employees to conduct activities without direct intervention by top management.
  2. Policies promote uniform handling of similar activities. This facilitates the coordination of work tasks and helps reduce friction arising from favoritism, discrimination, and the disparate handling of common functions—something that often hampers operating personnel.
  3. Policies ensure quicker decisions by standardizing other policies that otherwise would recur and pushed up the management hierarchy again and  again—something that required unnecessary levels of management between senior decision makers and field personnel.
  4. Policies institutionalize basic aspects of organizational behavior. This minimizes conflicting practices and establishes consistent patterns of action in attempts to make the strategy work—again, freeing operating personnel to act.
  5. Policies reduce uncertainty in repetitive and day-to-day decision making, thereby providing a necessary foundation for coordinated, efficient efforts and freeing operating personnel to act.
  6. Policies counteract resistance to or rejection of chosen strategies by organization members. When major strategic change is undertaken, unambiguous operating policies clarify what is expected and facilitate acceptance, particularly when operating managers participate in policy development.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

 

Letter Writing


Napoleon is reputed to have written more than 50,000 letters in his lifetime. Letterwriting sounds so simple. And perhaps it was, once upon a time. Today, however, more and more letters are being written—over 79 billion yearly. Jobs, sales, friendships, public relations, and even our day-to-day satisfactions depend on our ability to communicate quickly, accurately, and succinctly.

 

Although an impressive amount of business and social interaction takes place over the telephone or in person today, oral communication has not yet begun to replace the written word. The well-written letter remains a staple of business success and one of the strongest connecting links between individuals and organizations.

 

Composition demands clear, logical expression. It needs the ability to sift and organize material and present it in an orderly and unambiguous way. To do this well you must have a sound knowledge of English. You must know what words mean and you must know the rules of grammar. Having a good command of words is not to be confused with a high-flown literary style, which would be out of place in business. The important thing is to be clear and exact in what you write.

 

It should be just as easy to understand people we have not actually met by reading their letters as it is in speaking to them on the telephone. As the speaker pauses for breath between phrases, the writer inserts a comma between phrases. The full stop brings to a conclusion what the writer has to say.

 

There are six points or stops which we call punctuation. They are the comma, semicolon, colon, full stop, question mark and explanation mark. There are seven, if you include the dash. The uses of the full stop, the question and exclamation marks are so clear that mistakes can scarcely occur.

 

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, Line of Sight