Deming’s Service Quality Principles


  1. Maintain a constancy of purpose
  2. Adopt the new philosophy
  3. Cease dependence on mass inspection
  4. End the practice of awarding business on the basis of price alone
  5. Improve constantly and forever the system of production and service
  6. Institute training
  7. Institute leadership
  8. Drive out fear
  9. Break down barriers among staff
  10. Eliminate slogans, exhortations, and targets
  11. Eliminate work quotas
  12. Remove barriers to pride of workmanship
  13. Institute a vigorous program of education and self-improvement
  14. Put everyone to work on the transformation.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

Employee Satisfaction


Employees expect more from their jobs now than they used to. Today’s affluent employees often demand work that provides some self-fulfillment, whether it is on the assembly line, in middle management at a multinational corporation, or in managing a fast-food franchise.

Business pays attention to these needs—and to the problems that can occur when they are not met. Poor productivity, high absenteeism, and sloppy workmanship are expensive by-products of worker dissatisfaction. So all sizes of businesses are making efforts to improve employee performance and satisfaction. Involving employees in key decisions, making jobs more interesting, and providing employee counseling are several of the ways in which they are doing it.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.