Traditional Control Systems are based on setting standards and then monitoring performance. These systems include three categories of controls: diagnostic controls, boundary systems and interactive controls.
- Diagnostic Control Systems (such as budgets) allow managers to determine whether important targets have been met and if necessary, to figure out why they haven’t been.
- Boundary Control Systems are policies that identify the boundaries within which employees are to operate. Ethical rule against accepting gifts from suppliers are an example.
- Integrative Control Systems involve controlling employees interactively, by questioning them face to face.
My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.
21st Century Organizational Transformation 