Not all customer priorities can be counted, timed, or observed through audits. As Einstein once said, “Not everything that counts can be counted, and not everything that can be counted, counts.” Understanding and knowing the customer is not a customer priority that a standard that counts, times, or observes employees can adequately capture. In contrast to hard measures, soft measures are those that must be documented using perceptual measures. We call the second category of customer-defined standards soft standards and measures because they are opinion-based measures that cannot be observed and must be collected by talking to customers, employees, or others. Soft standards provide direction, guidance, and feedback to employees in ways to achieve customer satisfaction and can be quantified by measuring customer perceptions and beliefs. These are especially important for person-to-person interactions such as the selling process and the delivery process for professional services.
Soft Customer Standards
22 Oct 2013 Leave a comment
in 21st Century Corporate Strategy Tags: achieve, adequate, audit, base, belief, call, cannot be observe, capture, category, collect, contrast, count, Customer, define, delivery, direction, document, Einstein, employee, especially, feedback, guidance, hard, important, interaction, know, measure, observe, opinion, perception, perceptual, person, priority, process, profession, provide, quantify, satisfaction, second, sell, service, soft, standard, talk, time, understand, Use, way
Home Office – Emerging Possibilities
03 Oct 2013 Leave a comment
in 21st Century Corporate Strategy Tags: advance, agency, apparel, art, better, business, catering, clean, computer, copy, craft, data, decoration, design, downsize, edit, emerge, entry, errand, event, expert, Extend, financial, graphic, Home office, insurance, interior, know, management, manufacture, micro-enterprise, offer, opportunity, option, order, Organization, particularly, Planning, possibility, procure, professional, program, realting, Research, Sales, service, subcontracting, sublet, tailoring, technology, travel, tutor, typing, undertake
Advances in technology and the downsizing of organizations offer opportunities for micro enterprises particularly for extending professional services, apparel design, crafts manufacturing and sales, catering, computer programming, copy editing, financial planning, graphic art & design, insurance agency, interior decoration, interior design, event management, realting, research, tailoring, travel agency, tutoring, and data entry/typing. You can also offer home/office cleaning services, or an errand service. The more you know about the business that you may undertake, the better.
Subcontracting is another option. Procure orders and sublet to experts.
My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.
Talking about Bookkeeping
30 Jan 2013 Leave a comment
in Talking about Bookkeeping Tags: able, anxiety, appropriate, around, aspect, avoid, bookkeeping, business, capitalize, certain, chance, check, confidence, continue, cost, cure, dark, detection, disease, early, else, experiential, failure, fundamental, good, handle, incline, increase, indicate, inexcusable, intuitive, keep, know, land, last, left, lie, matter, mean, measure, money, neglect, number, People, physical, poor, problem, recordkeeping, reveal, right, roll, slipshod, solve, success, sum, survival, talk, tax, time, track, understand, well, zone
Everyone knows intuitively, if not experientially, that good bookkeeping is good business. If you don’t keep track of your business’s money matters—what comes in and what goes out—you will be in the dark as to how well or poorly your business is doing, and hence how well or poorly you’re handling certain aspects of the business. After all numbers do not lie. If they indicate that all is well, you’ll be able to capitalize on your success by, if nothing else, continuing to do with confidence whatever you’re doing right. If the numbers reveal that all is not well, you will be able to take appropriate measures to solve problems which if left unchecked could land you in failure zone. Just as with certain physical diseases, early detection means early cure and increased chance of survival. Lastly, it goes without saying that slipshod recordkeeping can cost you time, anxiety and even money when tax time rolls around. In sum, while its understandable that people are inclined to avoid and neglect bookkeeping matters, its fundamentally inexcusable.
My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.
Intrapersonal Competencies
09 Dec 2012 Leave a comment
in Intrapersonal Competencies Tags: ability, accordance, achieve, act, acting, adaptability, adjust, agreed, awareness, basis, Behavior, between, calm, capability, change, commitment, competency, confidence, consistent, develop, different, differentiate, disruptive, dynamic, effective, eliminate, emotion, employ, environment, equilibrium, ethic, fair, feeling, gap, idea, internal, Intrapersonal, keep, know, lessen, maintain, management, other, own, parameter, personal, perspective, principle, realistic, relationship, reliable, responsibility, self, sense, situation, state, strength, stress, strong, thought, tolerant, trustworthy, Value
- Self-awareness: Maintains awareness of internal emotional states and has the ability to differentiate between emotional states; awareness of emotional strengths and gaps,
- Self-management: Employs effective personal strategies to lessen or eliminate acting out of disruptive emotional states,
- Self-confidence: Develops and maintains a strong and realistic sense of one’s capabilities and value to others,
- Adaptability: Can adjust emotions, thoughts and behaviors to new dynamic situations; tolerant of different ideas and perspectives,
- Stress management: Achieves and maintains an internal equilibrium and calmness within a changing environment,
- Responsibility: Keeps commitments to others within agreed-upon parameters on a consistent basis,
- Trustworthy: Knows one’s own values, principles and feelings and acts consistently in accordance with them; acts ethically, fairly and reliably in relationship with others.
My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.
Project Implementation
09 Sep 2012 Leave a comment
in Project Implementation Tags: achieve, action, address, attainable, available, challenge, clarify, consistent, deadline, direction, express, goal, identify, Implementation, include, intend, know, measure, meet, Organization, output, Performance, policy, procedure, project, provide, Quality, quantity, realistic, Resource, result, set, specific, standard, term, timing
Clarify implementation goals and standards—what is the intended result of the project? How will we know when we have achieved it? To provide direction to the project the goal should be expressed in terms of performance or output. The goal should be specific, realistic, attainable, challenging, consistent with the available resources and the organization’s policies and procedures, measurable and should have a deadline. The implementation standards should address quality, quantity and timing. This should include a set of standards to identify what actions must be taken meet them.
My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.
Synthesis of Two Sciences
25 Jul 2012 Leave a comment
in Synthesis of Two Sciences Tags: application, approval, benefit, biological, biometrics, card, coat, compare, computer, confirmation, contain, credit card, digitalize, eligibility, enable, evolution, fast, field, file, finger, fingerprint, foolproof, healthcare, identification, imaging, impression, individual, ink, instantaneous, integrate, involve, know, knowledge, laboratory, match, method, occur, owner, paper, past, person, place, possible, procedure, receive, reduce, researcher, scanner, science, scientist, screen, search, speed, step, surface, synthesis, technology, thousand, welfare
Biometrics is a field that integrates biological science and computer science. One application of this new field of knowledge involves identification procedures. Scientists know that no two persons have the same fingerprint. This makes fingerprints a nearly foolproof method of identification. In the past, an individual’s fingers were coated with ink, and impressions were made on paper, then compared with impressions made by others. Laboratories kept files containing thousands of fingerprints. In time, computers enabled researchers to digitalize fingerprints and reduce them on computer screens. This enabled searches to occur much faster once fingerprints were on the file. Biometrics has now made possible the next step in this evolution of identification science. New scanners enable a person to place his or her finger on an imaging surface and instantaneously receive confirmation that the fingerprint matched that of the owner of an identification card. This technology of identification has been used to speed healthcare identification, eligibility for welfare benefits, and credit-card approvals.
My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.