Be Inquisitive in Customer Service


Desire quality, efficiency, and precision

  • Focus on the customer’s need for accuracy and efficiency by methodically outlining steps, processes, or details related to a product or service.
  • Communication should be tied into facts, not feelings.
  • Have details and information prepared in advance and be thoroughly familiar with them
  • Approach encounters in a direct, businesslike, low-key manner.
  • Avoid small talk and speaking about yourself.
  • Ask specific open-ended questions about customers’ background or experiences related o the product or service.
  • Present solutions in a sequential fashion stressing advantages, value, quality, reliability and price. Also, be prepared to point out and discuss disadvantages.
  • Have documentation available to substantiate your claims.
  • Don’t pressure customer decisions and follow through on promises.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures

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Interacting with People


Direct open communication with others fosters trust, enhances information flow, and builds stronger relationships. Use following guidelines to increase such communication:

  • Let people know in a timely way about information that affects them. Respond as quickly as possible to any questions they may have.
  • Be aware of the messages you send non-verbally. Communicate a positive, open message to people by facing them and making eye contact (or using other culturally appropriate gestures when in other countries or cultures).
  • To help your employees and others develop their skills, convey positive and constructive feedback. Positive feedback lets people know what they are doing correctly and the behavior you appreciate. Constructive feedback informs people of their ineffective behavior and gives them an opportunity to compensate for or improve the behavior.
  • If conflicting or mixed messages come up in conversation, confront the discrepancy and work with the other person to clarify the misunderstanding.
  • When you receive vague messages, define the issues in concrete terms so that all parties are clear about what is being said.
  • When you need to get a point across in a direct, nonaggressive, fashion, simply say what you think and feel without putting the other person down.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

Managerial Know-how


People who bring capital, labor, and resources together to fashion them into a productive organization that must face the risks of an uncertain world, occupy strategic positions. Thus, given the same inputs, presumably a country with superior management will do better than one with weak management. The importance of managerial know-how can be illustrated by the airlines industry.

Obviously an explanation of world business involves many elements. But with a basic understanding of the few elements, comparative advantage and specialization.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

Imperative Focus


Developing the right working culture and becoming tightly focused should be priority areas for an organization but, in order to make right decisions, there are some things we need to know.

  • Do differences in the way organizations are owned influence the way they should be run?
  • Where do organizations stand in regard to morality and can an organization be immoral?
  • Is the concept of service important to an organization’s success?
  • How should we deal with the issue of job-hopping?
  • Should we avoid personality cults?
  • What happened to good old-fashioned leadership?
  • Are the employees revolting?

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

De-Stress Without Distress


Stress is a significant problem in the workplace and many people are searching for effective antidotes. Unfortunately, most look in the wrong places. The answer is not to follow the crowds who take sedatives or tranquilizers, but to take control. It is for this reason that options to control your symptoms are critical to learn. They include:

  1. Relaxation Response
  2. Biofeedback
  3. Music
  4. Art
  5. Fashion
  6. Acupuncture
  7. Positive Imagery
  8. Placebos (Latin word = I shall please)
  9. Hobbies
  10. Humor

All these options are easy to master and free from side effects. They will improve your health today, and may even save your life tomorrow.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

Material Requirements Planning (MRP)


A production plan may be broken down into three major parts:

  1. The master production schedule (MPS)
  2. The material requirements planning system (MRP)
  3. The detailed shop schedule.

Each of these three parts is often complex. Remember that the aggregate planning level aggregates both products and resources. MPS and MRP are at the one lower tactical planning level: resources remain aggregated, but products are dealt with at the individual product level. MRP aggregates resources by simply assuming any product can be produced by waiting a given lead time. The detailed shop schedule takes the schedule proposed by MRP and produces from it a more realistic schedule that considers actual machine availability. Customer orders basically drive the MPS, which in turn drives MRP, which orders raw materials and production of various stages and quantities in order to meet demand in a timely fashion.

The control of the production system has three parts, each of which uses as input the output of the previous part:

  • Part A—Collect and integrate the information required to develop the master production schedule.
  • Part B—Determine the planned order releases using MRP.
  • Part C—Determine detailed shop floor schedules and resource requirements.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

Creative Abuse


A tactic involves Candid Camera-like observations of how your product is actually used by the customer. You may have a wonderful product, created for one thing, but it may end up being used for an entirely different purpose.

Some don’t find real product until they understand with little unexpected help that they are selling the right product to the right customers for the wrong purpose. Their products don’t really take off until customers tell that they misuse it as partial substitute.

You can see creative abuse all the time in the world of fashion: women wearing men’s shirts, and men sporting women’s earrings, sport coats made out of heavily starched wallpaper, evening gowns patterned after lingerie.

My Consultancy–Asif J. Mir – Management Consultant–transforms organizations where people have the freedom to be creative, a place that brings out the best in everybody–an open, fair place where people have a sense that what they do matters. For details please visit www.asifjmir.com, and my Lectures.

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